Frequently Asked Questions
What is online bill pay?
What is an electronic bill?
Do I need any special hardware or software to sign up for this online payment service?
What browsers and operating systems are supported?
How is my information protected?
After enrolling in this service, when can I start paying my bills?
What if I never received my activation email?
What forms of payment can be used?
Can I make a scheduled payment for a future date?
When is my payment credited to my account?
Will I receive a confirmation number after paying my bill?
How will my payment appear on my statement?
What if I forget my password?
What if I forget my Login ID?
Is there a cost to use this service?
How do I cancel this payment service?
Where can I find my account number?
If an account is in a name other than my own, can I still sign up for this payments service?
Will I receive a reminder that I have an eBill ready for viewing and paying?
How long does it take to receive a new eBill?
Will I still receive a paper copy of the bill through the U.S. mail?
Can I store or view paid eBills?
When is the money for the payment drawn from my bank account?
How far in advance of the due date should I schedule my payments?
Can I make a payment greater than my regular monthly payment amount?
If the amount due for an eBill seems incorrect, what should I do?
How can I confirm that a payment has been made?
What do I do if the payment amount or date is incorrect?
What is online bill pay?
This online bill pay service is offered by your Biller in partnership with Webster Bank, N.A., Member FDIC. Webster Payment-Link® is an electronic bill presentment and payments service which allows payers an easy and secure method to view and pay bills directly through the Biller’s website.
What is an electronic bill?
An electronic bill, or eBill, is either a summary of the billing statement provided by your Biller or an exact copy of the bill that is mailed to you.
Do I need any special hardware or software to sign up for this online payment service?
You do not need any special hardware or software to use this service. You will only need access to the Internet and a supported browser and operating systems listed below. Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.
What browsers and operating systems are supported?
Payment-Link supports a wide variety of browsers and operating systems. For the best browsing experience, we recommend the following:
For Windows OS on PCs, the following browsers are supported:
· Google Chrome - current version plus one previous version
· Microsoft Edge (Windows 10 only) – current version
· Mozilla Firefox (Windows only) – current version plus one previous version
For Apple OS on Macs, the following browser is supported:
· Apple Safari – current version
How is my information protected?
Payment-Link conforms to the highest standard in Internet security, including 256-bit SSL encryption, and is compliant with all information security standards. All information is stored in a secure fashion to prevent unauthorized access to the data. The data is kept private and is not shared. You can also view our Privacy Policy.
After enrolling in this service, when can I start paying my bills?
After you complete and submit the enrollment information and respond to the activation email, we will start your service immediately. You can then access the service to view and pay your current eBill. You may begin receiving eBill notifications within a month or so, depending upon the billing cycle. This service is available for payments 24 hours a day, 7 days a week. The same day payment cutoff time is 8:00 PM ET.
If your Biller has enabled the One-Time/Pay Now option, you do not need to enroll to use this service and can still pay your bill online anytime it’s convenient for you.
What if I never received my activation email?
If you need to have your activation email resent to you, please contact your Customer Service Representative.
What forms of payment can be used?
Payment-Link can accept payments through your bank account (ACH or electronic check) using a checking or savings account. Payments may also be available by using your Visa®, MasterCard®, Discover®, and American Express® branded credit or debit cards. Your Biller will establish the acceptable forms of payment.
Can I make a scheduled payment for a future date?
Your Biller will establish the acceptable payment criteria. Generally, you can set up a future payment at the same time you are paying a current bill. You can also setup recurring/auto payment rules.
If you need to cancel a payment after it has been scheduled, you will need to contact your Customer Service Representative to cancel the payment.
When is my payment credited to my account?
Your Biller will establish the payment posting criteria. Generally, any payment made before the cutoff time will be credited to your account on the same day. Please contact your Customer Service Representative for more information.
Will I receive a confirmation number after paying my bill?
Yes, you will receive a confirmation number when you schedule a payment. You can always login to obtain your confirmation number.
How will my payment appear on my statement?
Your payment will appear on your bank account or credit card statement for the payment amount you authorized and will include the name of your Biller. If your Biller assesses a convenience fee, that fee may appear as a separate transaction on your account statement.
What if I forget my password?
The main webpage where you can login provides the ability for you to have your password emailed to the email address used when you enrolled.
What if I forget my Login ID?
The main webpage where you can login provides the ability for you to have your Login ID emailed to the email address used when you enrolled. You will need to provide your billing account number and the email address used when you enrolled.
Is there a cost to use this service?
There is no cost for enrolling in and using this payment site. There may be a convenience fee assessed for paying your bill. You can refer to the Terms and Conditions when making a payment for complete details or contact your Customer Service Representative.
How do I cancel this payment service?
To cancel this payments service, log in to your account and click un-enroll.
Where can I find my account number?
You can find your account number on a recent paper bill. If you are unable to locate your account number, you can contact your Customer Service Representative for this information.
If an account is in a name other than my own, can I still sign up for this payment service?
Yes, but please be sure to use the correct account number as it appears on the monthly paper bill.
Will I receive a reminder that I have an eBill ready for viewing and paying?
Yes, if your Biller is making this option available to you, you will receive an email notification reminding you that an eBill has been presented and is ready for payment.
How long does it take to receive a new eBill?
Once you enroll your most recent bill should be available immediately.
Will I still receive a paper copy of the bill through the U.S. mail?
If you currently receive a paper copy of your bill from your Biller, you will still receive a paper copy unless you specifically request that to be stopped.
Can I store or view paid eBills?
Yes, eBills will be available online for 365 days after they are loaded. However, your Biller may have established a different retention period. If needed, please contact your Customer Service Representative for more information.
When is the money for the payment drawn from my bank account?
The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
How far in advance of the due date should I schedule my payments?
We suggest you schedule your payment for at least 2-3 business days before the actual payment due date.
Can I make a payment greater than my regular monthly payment amount?
Yes, if your Biller is making this option available to you. If you decide to make a payment greater than your account balance, that over payment may be posted by your Biller to an older bill or applied to your next bill.
If the amount due for an eBill seems incorrect, what should I do?
If you have questions about the amount due, please contact your Customer Service Representative.
How can I confirm that a payment has been made?
After the payment date, check the status of the payment by logging in and checking the "Payment Status”. If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account or posted to your credit card, or you can call your Customer Service Representative to see if they received and credited the payment.
What do I do if the payment amount or date is incorrect?
You can contact your Customer Service Representative for any questions related to your payment.